When orders are placed securely online or by phone or at the gun show they are now in the process of being computerized to help the order processing system. This system will be developed over the next several months and will enhance our ability to serve you more efficiently.
    ORDERS ARE GROUPED AND ARRANGED IN BATCHES AND NOT NECESSARILY IN THE ORDER THEY ARE RECEIVED. Credit card orders in the batch to be worked on are charged up front insuring that the order is valid. Groups of  currently placed orders may be delayed before they are batched and charged depending on the volume of preceding orders that are currently pending completion.
    As I go through the casting / lube sizing rotation of all the bullets the orders are filled. I do multiple styles of bullets of the same and different calibers at the same time doing multiple rotation cycles through the entire bullet line up which is quite extensive. Many bullets have been cast ahead waiting for orders to come in while others are done when the order is placed.
    Orders that are comprised of different bullets or special requirements (custom sizing, black powder lube, special alloys for example) will take somewhat longer than single bullet type orders.
    Some orders are split and bullets that are ready right away are shipped out while the balance of the order is worked on.
    During this time period it is possible that your credit card statement may show the charge for the order but you have not received the order as of yet. This is normal.
    DO NOT PROTEST OR QUESTION THE CHARGE WITH THE CREDIT CARD COMPANY as this results in a $25.00 inquiry fee which will be passed onto you the customer.
    As demand for our products increase, the time to process orders increases as well. Most orders go out in 1-3 weeks or less. Others can be up to 5-6 weeks.
    Demands during the months of January thru May are the highest and WILL result in some extended delays from our normal schedule. In addition certain specialty bullets that are low demand items may only be run once or twice a year; but those bullets will not be charged until I am ready to run them. If your order is mixed with regular production bullets and specialty bullets then your order will be split and the specialty bullets will be backordered and the backorder will be charged ONLY when I am ready to run and ship the backorder.
    Please feel free to e-mail me if you have any questions about your order. When inquiring by e-mail please include your full name and a list of what bullets you have on order to facilitate a prompt reply
    Phone calls take us away from our work adding to our delays.
    I APPRECIATE YOUR UNDERSTANDING.
    Thank you for letting me be of service to you, Bob Palermo/ President. president@pennbullets.com