Normal Order Processing
When orders are placed securely online or by phone and entered into the system they are now stored by the Date and Time that is on the E-mail confirmation that you receive when the order was submitted. Handwritten phone orders may not be put in for a few days especially if the order was submitted over a weekend or past operating hours. (I still answer the phone after hours many times and will take time to discuss bullets and take orders with customers when I can.) If you do not receive an e-mail confirmation for online (same day) or phone orders within the next few days please call back to check that the order was submitted with your proper e-mail address. Please check your spam filters also before calling.
Orders submitted are then grouped and arranged in batches and not necessarily in the order they are received.
Orders may sit for a period of time before being charged and put into an active group to be worked on. As long as you have your confirmation I will put your order into an active group as soon as possible. Demands during the months of January thru May are the highest and will result in some additional delays before some orders go active.
Some orders will be split and charged only for those bullets being shipped at that time. Orders with regular and/or specialty bullets may also be split and those specialty bullets will only be charged when they are being made and shipped.
Some specialty and low demand regular production bullets may only be run once or twice a year during periods of high demand.
Credit card orders in a group are then charged up front to be sure the order is valid and at that point the order becomes active to be worked on and filled.
It is possible that during the processing of your active order that the credit card charge may appear on your bill before you receive the product. This is normal so please DO NOT DISPUTE the charge as this incurs an additional credit card fee on our part.
If the order has an invalid credit card number or is declined then the order is pulled and set aside and I will send an e-mail and or call to correct the problem.
If there is missing information or confusion about the order then the order is also pulled and an e-mail and or a phone call will be made before the order is charged. If I do not get the problem resolved then the order is put aside until I hear from you.
Orders submitted by mail with checks or money orders are put into a separate group and a photocopy of the check or money order is made and attached to the order. Checks and money orders will not be cashed or deposited until the order becomes active.
Once an order has become active it can be shipped anytime from the same day the order was charged up to six weeks after it was charged depending upon the complexity of the order. If you have not received a ship confirmation from USPS after this time please feel free to call or e-mail me about the status of your order. Please be sure to have the Date and Time of your confirmation to help locate your order. If the order contains any special requirements like custom alloys, sizing, or special packaging requirements then the order may exceed the six week time frame.
Cancellation Policy: Cancellations can be made by phone or e-mail and must have the confirmation Date and Time to be cancelled. You must receive a confirmation of the cancellation for the order to be cancelled. Any order that is cancelled after being shipped will be subject to a 25% restocking fee.
Any order that is active and hasnít shipped that has had bullets made with special custom sizing, alloys, or special packaging may also be subject to a 25% cancellation fee.
I APPRECIATE YOUR UNDERSTANDING.
Thank you for letting me be of service to you, Bob Palermo/ President. firstname.lastname@example.org